I Haven't Received My Aliexpress Package, What Should I Do?

Their team reviews the evidence provided by both parties. AliExpress will review the information and make an impartial decision. This intervention ensures a fair resolution for both parties. The seller may propose counteroffers to resolve the dispute. If the offer suits you, accept it and follow the instructions to finalize the agreement. If the seller does not resolve the issue, start the dispute process.

All content is based on real tests when possible, as well as product analysis, user feedback, and detailed comparisons. I cross-check the information, summarize customer reviews, and offer you practical tips to shop smart without wasting time. Once the dispute is resolved, receive and verify your refund. Check your payment method to confirm receipt of the funds. If you are a regular buyer without issues, AliExpress may refund you directly.

Closing the dispute for baseless promises will only harm your position. You might not be able to open another dispute for the same order. Worse, the AliExpress case management team will probably ignore your dispute even if you managed to open one. This list compiles the most frequently asked questions regarding AliExpress’s disputes. The negotiation stage is the friendly one-on-one discussion you have with the seller with whom you have the dispute. During these times, factories, warehouses, and couriers often operate at reduced capacity or experience overwhelming volumes, causing significant backlogs.

If you are still unable to open the dispute, the best thing to do is to contact AliExpress customer service (click here) or the seller. Another important factor is credibility because if you open a dispute every time you receive an order, AliExpress will not take you seriously. If, for example, you ordered a smartphone charger and you receive an iron, you should open a dispute and you will get a full refund. From proactive communication with the seller to smartly opening a dispute, each step is designed to protect your interests as a buyer.

Customers often become anxious when orders take longer than expected. Sellers can manage expectations by clearly stating estimated delivery times on product pages. Managing shipping costs effectively ensures competitive pricing while maintaining profit margins and reducing the likelihood of disputes related to unexpected charges. This is a last resort solution that has existed for a long time for cases where you’re not satisfied with the resolution. Finally, it may be that the dispute you started was due to a delay in the order and the seller or AliExpress asks you for more time. Another case that may arise is that you realize that the explanation you’ve made doesn’t convince you or you lack evidence.

The seller and the buyer see catalog have 7 days to resolve the dispute. There may be times when the seller will ask for the dispute to be cancelled, promising to send a new item free of charge. By agreeing with the seller, you may not receive your goods and money at all, as no one can guarantee the seller’s honesty, and you can only submit a claim for the same item once. As in the first case, select “Returns Only” on the dispute opening page for your order.

Order delivered but not received

In such situations, it’s important to open the tracking details and check every update carefully. Share this guide so more users can learn how to resolve disputes on Aliexpress. You can raise a dispute for various reasons, including items not received, items significantly different from the description, defective products, or items damaged during shipment. Be transparent and select the most applicable reason to increase the chances of a favorable outcome. If the resolution is that you are going to receive a refund, it will start to be processed when the dispute is closed and it will take a few days to receive your money.

• To avoid buying a counterfeit product, it’s better to only buy from sellers who are part of this program, which will have a special badge on their profiles.
• Follow this guide, and you’ll be back to enjoying your AliExpress finds in no time.
• For a more detailed view of your delivery’s progress, services like 17TRACK, ParcelPanel, and Track123 aggregate tracking info from multiple logistics providers.
• During this period, the seller will have the opportunity to respond, and if a mutual agreement cannot be reached, AliExpress will intervene to make a final decision.
• Be patient, never be rude to the seller or the platform representatives, follow the instructions and check the status of your claim regularly.

AliExpress’s buyer protection is there to keep your shopping experience safe and fair. There are times when a buyer has received an item, but for some reason wants to return the order to the seller for a refund. The most common reasons for such disputes are the goods not matching the description, quality problems, counterfeit, incomplete or damaged order in transit. It is important to bear in mind that the dispute resolution process on AliExpress can take some time.

Should I Message the Seller Before Opening a Dispute on AliExpress?

It's your key supporting document for the dispute process. Shopping on the internet involves a certain amount of risk. Even if the store carefully packs the thing you ordered, something may happen to it during delivery. To solve any problems with the order, the administration of Aliexpress provides the opportunity to open a dispute. This is a mechanism designed to protect the interests of buyers and ensure a fair resolution of ambiguous situations. In this article we will tell you how to properly conduct and win a dispute on Aliexpress.

Their prompt participation and submission of relevant facts are considered by AliExpress. Be patient and frequently check your account to stay informed. AliExpress will then re-evaluate your case and make a final decision. Visual evidence strengthens your case and increases your chances of success. Capture screenshots of the product page and exchanged messages with the seller.

For a more detailed view of your delivery’s progress, services like 17TRACK, ParcelPanel, and Track123 aggregate tracking info from multiple logistics providers. You simply paste in your tracking number and see a unified status feed. For online shoppers, shipping visibility has become non-negotiable. Studies show that 93% of customers expect timely updates (Digital Commerce 360), and over 80% say unclear tracking reduces their trust in a brand (Edelman Trust Barometer).

Follow these steps to open an AliExpress dispute effectively. This will increase your chances of receiving a quick refund or replacement. This step can often resolve the issue without needing to open a dispute.

Don’t hesitate to utilize this mechanism to protect your interests as a buyer, ensuring a more enjoyable online shopping journey. Generally speaking, disputes take around two weeks to be resolved. After that, you will have to wait for your refund to be issued. However, there sometimes are situations when the store is reluctant to accept the client’s claim.

However, if the dispute escalates, the representative of Aliexpress can oblige you to return the purchase at your own expense or at the expense of the store. Otherwise, you may receive only part of the compensation or not at all. Winning a dispute without returning the goods is not always possible. Now you need to win it, and for that you need to collect evidence. The item came the one you need, but in a different model, color, size, etc. For example, you ordered a 16GB flash drive, but it came in 8GB; you wanted a pink dress, but it came in yellow, etc.

Should I Close My Dispute on AliExpress If the Seller Offers Me a Refund on PayPal?

These add-ons allow customers to insure their orders at checkout and give you an extra layer of protection against disputes. If you can’t come to a mutual solution with the seller, the dispute is sent to the Aliexpress administration. During this period, site support may request additional evidence.

This time we’ve prepared a guide with everything you need to know about AliExpress claims and disputes. If they don’t respond within this time, your payment will automatically be refunded. If the seller cannot resolve the problem within this timeframe, AliExpress will step in to decide and help you recover your money.

Trust the system and give it time to analyze the situation. Upon receiving the item, you discover it is a fake replica rather than an authentic product as described. For example, a new phone stopped working after only a few days due to a faulty charging port. If the wrong item was sent, photos or descriptions of what was received versus what was ordered can be provided as evidence. To open a dispute for non-receipt, you would provide screenshots of the tracking that shows delivery along with proof from your postal service that the item wasn't received.